Refund Policy

You may request a refund within 14 calendar days of your first paid subscription purchase. Because Relay credits are digital and can be used immediately, any credits already consumed may be deducted from the refundable amount. If the included credits have been substantially used, we may decline the request except where law requires otherwise.

You may request a refund for an accidental renewal within 7 calendar days of the renewal charge if the credits granted by that renewal have not been materially used. Canceling a subscription prevents future renewals but does not automatically refund the current billing period.

One-time credit packs may be refunded within 7 calendar days of purchase only if the credits from that pack have not been materially used. Once consumed for API usage, those credits are generally non-refundable except where required by law.

Duplicate charges, incorrect plan charges, unauthorized payments, or a failure to deliver purchased credits will be investigated promptly. When confirmed, we will correct the account or issue an appropriate full or partial refund.

Relay credits are digital service credits that can be used immediately for gateway-metered AI workloads. Consumed credits are generally non-refundable except where required by law. If a refund is approved, we may deduct consumed credits, upstream provider costs, transaction costs, promotional credits, or abuse-related costs from the refundable amount.

Please contact support before initiating a chargeback so we can review the transaction, usage records, request IDs, invoices, and account activity. If a chargeback is opened, we may suspend the account, preserve relevant logs, and provide usage and delivery records to the payment processor or merchant of record (Waffo Pancake).

Email [email protected] from the address connected to your Relay account. Include the purchase date, plan or pack name, Waffo order or invoice number, and a short explanation. Do not send card numbers or passwords.

We aim to acknowledge and respond to refund requests within 3 business days. Approved refunds are returned through Waffo to the original payment method. Your bank or card provider may take additional time to post the credit.

We may deny requests involving abuse, fraud, repeated refunds, or usage that violates our Terms or Acceptable Use Policy. Nothing in this policy limits non-waivable consumer cancellation, refund, or remedy rights that apply under local law.